If you suspect a leak, focus first on people’s safety and limiting damage. The right steps depend on the amount and location of water.
Protect people and electrical safety
Keep away from standing water near outlets, appliances, or wiring. Do not enter a flooded area if electrical hazards may be present.
Limit water if safe
If you know the correct shutoff and can reach it safely, turn off the affected fixture or supply. Do not force a stuck valve or enter an unsafe space.
Document the situation
Photograph the affected area, note when water appears, and keep receipts for urgent mitigation. Avoid removing materials that may be needed for an assessment unless safety requires it.
Get the right help
Call a plumber or appropriate emergency professional based on the immediate risk. Ask about timing, fees, and what to do before the visit.
Keep a basic record
Photograph the affected area before repairs when safe. Note shutoff times, calls made and damage you can see. Do not delay urgent safety measures just to take photos.
A quick checklist before you call
- Where is the suspected leak or unusual water use occurring?
- When did you first notice the issue and has it changed?
- Have you safely checked whether the problem continues when fixtures are not being used?
- What questions do you have about diagnostic methods, scope and cost?
Want to discuss these warning signs?
Call with your location and what you have observed.
This guide is general information, not a diagnosis. For immediate hazards, contact an appropriate emergency professional.