When water is hidden, clear communication matters. Asking a few direct questions can help you compare providers and understand what the visit covers.
Service and method
Do you handle this type of leak? What diagnostic methods may be used? Does the visit include a written report or only verbal findings?
Costs and authorization
What is the diagnostic fee? Is repair separate? Will you provide an estimate before starting additional work?
Credentials and coverage
What license or credentials apply to this work? Do you serve my address? What hours and appointment windows are available?
After the visit
What will I receive about the findings? If a repair is needed, can I choose another contractor? Get important terms in writing.
Compare written scope, not only price
Two quotes may include different tasks. Ask whether access, detection, repairs, restoration and written reporting are included or separately billed.
A quick checklist before you call
- Where is the suspected leak or unusual water use occurring?
- When did you first notice the issue and has it changed?
- Have you safely checked whether the problem continues when fixtures are not being used?
- What questions do you have about diagnostic methods, scope and cost?
Want to discuss these warning signs?
Call with your location and what you have observed.
This guide is general information, not a diagnosis. For immediate hazards, contact an appropriate emergency professional.